Hotel Management
At its heart, hotel management is about taking responsibility and providing leadership, to ensure the hotel trades profitably while guests' expectations are exceeded. There are two key tiers of management, and at the top is the General Manager. The General Manager sits at the heart of a successful hotel business.we're dedicated to providing our guests with an unparalleled experience. Our team of professionals is committed to ensuring your every need is met, and your stay is nothing short of extraordinary."Your comfort, our concern. Your satisfaction, our guarantee."
Room booking and Reservation management
Guests search for available rooms and check the hotel's availability for their desired dates.The Guests submit a reservation request, either online, by phone, or in-person.Hotel staff assign a room to the guest based on their preferences and availability.The hotel confirms the room rate and any additional charges.
Check-in and check-out processes
The guest arrives at the hotel and proceeds to the front desk or reception area and the guest provides identification (e.g., passport, driver's license) to verify their identity.Hotel staff confirm the guest's reservation and staff issue a room key or card to the guest.
Room key digitalization
Guest registers and checks-in through a hotel's mobile app or website the hotel sends a digital key to the guest's mobile device via email, SMS, or the hotel's app and the digital key is encrypted and securely stored on the guest's device. digital key is linked to the guest's assigned room.The guest uses their device to unlock their room door
Mobile payment and billing
Guests can charge expenses to their room folio using their mobile device. Hotels send payment requests to guests via email, SMS, or in-app notifications. Guests enter payment details, which are securely processed through a payment gateway and the Guests receive a digital receipt and confirmation of payment.
FutherMain Features
To try the most advanced business
Reservation Management
Tracks available rooms, room types, and rates. Allows guests to book rooms online or through the front desk .Displays reservation status, including confirmed, pending, or cancelled. Assigns rooms to guests based on preferences and availability. Applies room rates, packages, and promotions to reservations. Handles reservation cancellations and modifications .Processes deposits and payments for reservations.
- Central Reservation System (CRS).
- Property Management System (PMS).
- Global Distribution System (GDS).
- Online Travel Agencies (OTAs).
- Channel Manager.
- Direct Booking Engine.
- Real-time Availability.
- Rate Parity.
- Direct communication.
- Control over guest data.
Room service and food Beverage
Guest places an order through the phone, tablet, or hotel app. The order is received by the room service team or food beverage staff. The order is confirmed with the guest to ensure accuracy and the prepared food is delivered to the guest's room. The guest pays for the order through credit card, cash, or room charge.
- Plate Service.
- Cart Service.
- Plater Service.
- Buffet Service.
- Family style service.
Revenue Management
Adjusts room rates in real-time based on demand, occupancy, and competition.Analyzes and optimizes room inventory to maximize revenue.Creates targeted rate structures for specific guest segments.Manages overbookings to minimize losses and maximize revenue.Predicts future revenue based on historical data and market trends.Monitors competitor rates and market conditions.Optimizes room type allocation to maximize revenue.Optimizes minimum stay requirements to maximize revenue.Manages group bookings and meeting space to maximize revenue.Provides insights on revenue performance, occupancy, and rate trends.
- Data Collection.
- Segmentation.
- Forecasting.
- Optimization.
- Dynamic Re Evaluation.
Spa and amenity booking
Guest inquires about spa services or amenities through phone, email, or in-person. Spa staff checks availability of services, therapists, or amenities. Spa staff confirms booking details, including date, time, and duration. Guest provides necessary information, such as contact details and preferences and the Guest pays for the booking, either at the time of booking or upon arrival.
- massages.
- facials.
- body wraps.
- manicures and pedicures.
- steam baths.
- beauty treatments.
- irons and ironing boards.
- hair dryers.
- soap.
- shampoo.
- mouthwash.
- shower caps.
Concierge Services
Guest contacts the concierge desk with a request or inquiry. Concierge makes bookings and arrangements on behalf of the guest. Concierge confirms the arrangements with the guest. Concierge prepares for the guest's needs, such as making reservations or arranging transportation. The arranged service is delivered to the guest. Concierge checks with the guest to ensure satisfaction with the arrangements.
- Travel Concierge.
- Event Concierge Services.
- Senior Concierge Services.
- Club Concierge.
Customer Relationship Management (CRM)
Creates detailed profiles of guests, including preferences and history.Manages loyalty programs, rewards, and redemption.Creates and manages targeted marketing campaigns.Sends personalized emails and newsletters to guests.
Collects and analyzes guest feedback and surveys.Manages and resolves guest complaints and issues.Creates personalized offers and promotions based on guest preferences.Integrates with social media platforms to engage with guests.Provides insights on guest behavior, loyalty, and campaign effectiveness.
- Operational CRM systems.
- Analytical CRM systems.
- Collaborative CRM systems.
- Strategic CRM systems.
Quality Management
Collects and analyzes guest feedback and surveys.Monitors and evaluates service quality across departments. Tracks and analyzes quality metrics and KPIs, such as guest satisfaction scores. Manages internal audits and inspections to ensure quality standards. Identifies and addresses quality issues through CAPA. Provides training and development programs to improve staff skills and knowledge. Ensures compliance with industry certifications and standards.
Monitors and evaluates supplier quality and performance. Fosters a culture of continuous improvement and quality excellence. Provides insights on quality performance and areas for improvement.
- Customer focus.
- Leadership.
- Engagement of people.
- Process approach.
- Improvement.
- Evidence-based decision making.
- Relationship management.
Rate Management
Rate Setting Sets the manages room rates, including seasonal and dynamic pricing.Creates and manages rate plans, including packages and promotions.Creates targeted rate structures for specific guest segments.Ensures rate parity across all distribution channels.Manages BAR and ensures rate consistency.Manages discounts, including percentage and fixed amount discounts.Creates and manages packages and promotions.Manages pricing for different room types and categories.Manages pricing based on length of stay.Provides insights on rate performance and revenue optimization.
Internal factors are.
- The time of year
- Your types of available rooms
- Any major events in the local vicinity
- Average daily rate (ADR).
- Occupancy rate.
- Revenue per available room.
- Length of stay (LOS).
- Market penetration index (MPI).
- Distribution channel analysis
Accounting and Finance
Manages hotel financial transactions, accounts, and ledgers.Manages vendor invoices, payments, and credits.Manages guest invoices, payments, and credits.Manages hotel cash flow, including deposits and withdrawals.Reconciles hotel bank statements with internal records.Generates financial reports, including balance sheets, income statements, and cash flow statements.Manages hotel budgets and forecasts.Manages hotel assets, including depreciation and amortization.Manages hotel taxes, including sales tax and property tax.Ensures compliance with accounting standards and regulatory requirements.
- Financial reporting.
- Budget management.
- Payroll processing.
- Expense tracking.
- Financial auditing.
Feedback and review submission
The hotel feedback through various channels(Comment cards, Email surveys, Online review platforms). The guest provides feedback, which may be anonymous or attributed. The guest writes a review, which may include ratings, comments, and suggestions. The guest submits the review through the chosen channel.
- Online reviews.
- Feedback forms.
- Social media.
- Email communication.
- Customer comment cards.
- Face-to-face interaction.
- Phone surveys.
Our Great Team
Sankar
Founder
Mohamed
Marketing
Divya
Designer
Sekar
Development Lead
Deepthi
HR Management
Vinoth
Sales HeadBuild Team Success
Our team of experts is dedicated to delivering innovative IT solutions that drive business success. With years of experience in software development, project management, and technical expertise, our team members are passionate about leveraging technology to solve real-world problems.
Support System
Our leaders inspire and motivate
Our developers create and innovate
Our project managers guide and support
Our quality assurance specialists ensure perfection
Our support specialists care and serve
Over 30.000 Customers
and let's see what are they saying
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Madison Klarsson
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Melissa Korn
ReporterProduct Portfolio
Our Work
Hotel
Designed to meet the modern traveler’s evolving needs, our hotel management portfolio curates essential amenities and exceptional comfort in spaces that welcome your return every night—weekend escapes, business trips and beyond. Merging luxury lifestyle ambiance with functional atmospheres, you can consider everything you’re looking for taken care of at each of our properties.Hotel offers a tranquil retreat from the bustling streets. Our 200 elegantly appointed rooms and suites boast plush amenities, stunning views, and unparalleled comfort. Unwind by our rooftop pool, rejuvenate at our world-class spa, or savor local flavors at our on-site restaurant. With its rich history, modern charm, and exceptional service, Hotel is the perfect destination for business and leisure travelers alike. Whether you're seeking adventure, relaxation, or inspiration, our hotel is the ultimate haven for an unforgettable stay.
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Our Plan
To try the most advanced business
- System Storage Auditing
- Customized Reports
- Unlimited Training
- Data Migration and Developer Support
- 24X7 Online Support
- Direct Customer Visit for Customer Support
- Regular and Weekly Back up
- System Storage Auditing
- Customized Reports
- Unlimited Training
- Data Migration and Developer Support
- 24X7 Online Support
- Direct Customer Visit for Customer Support
- Regular and Weekly Back up
- System Storage Auditing
- Customized Reports
- Unlimited Training
- Data Migration and Developer Support
- 24X7 Online Support
- Direct Customer Visit for Customer Support
- Regular and Weekly Back up
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