Hotel Management

Tracks available rooms, room types, and rates. Allows guests to book rooms online or through the front desk .Displays reservation status, including confirmed, pending, or cancelled. Assigns rooms to guests based on preferences and availability. Applies room rates, packages, and promotions to reservations. Handles reservation cancellations and modifications .Processes deposits and payments for reservations.

• Central Reservation System (CRS).
• Property Management System (PMS).
• Global Distribution System (GDS).
• Online Travel Agencies (OTAs).
• Channel Manager.
• Direct Booking Engine.
• Real-time Availability.
• Rate Parity.
• Direct communication.
• Control over guest data.
   

Adjusts room rates in real-time based on demand, occupancy, and competition.Analyzes and optimizes room inventory to maximize revenue.Creates targeted rate structures for specific guest segments.Manages overbookings to minimize losses and maximize revenue.Predicts future revenue based on historical data and market trends.Monitors competitor rates and market conditions.Optimizes room type allocation to maximize revenue.Optimizes minimum stay requirements to maximize revenue.Manages group bookings and meeting space to maximize revenue.Provides insights on revenue performance, occupancy, and rate trends.

• Data Collection. 
• Segmentation. 
• Forecasting. 
• Optimization. 
• Dynamic Re Evaluation.
   

Guest contacts the concierge desk with a request or inquiry. Concierge makes bookings and arrangements on behalf of the guest. Concierge confirms the arrangements with the guest. Concierge prepares for the guest's needs, such as making reservations or arranging transportation. The arranged service is delivered to the guest. Concierge checks with the guest to ensure satisfaction with the arrangements.

• Travel Concierge.
• Event Concierge Services.
• Senior Concierge Services.
• Club Concierge.

Collects and analyzes guest feedback and surveys.Monitors and evaluates service quality across departments. Tracks and analyzes quality metrics and KPIs, such as guest satisfaction scores. Manages internal audits and inspections to ensure quality standards. Identifies and addresses quality issues through CAPA. Provides training and development programs to improve staff skills and knowledge. Ensures compliance with industry certifications and standards.
Monitors and evaluates supplier quality and performance. Fosters a culture of continuous improvement and quality excellence. Provides insights on quality performance and areas for improvement.

• Customer focus.
• Leadership.
• Engagement of people.
• Process approach.
• Improvement.
• Evidence-based decision making.
• Relationship management.
   

Manages hotel financial transactions, accounts, and ledgers.Manages vendor invoices, payments, and credits.Manages guest invoices, payments, and credits.Manages hotel cash flow, including deposits and withdrawals.Reconciles hotel bank statements with internal records.Generates financial reports, including balance sheets, income statements, and cash flow statements.Manages hotel budgets and forecasts.Manages hotel assets, including depreciation and amortization.Manages hotel taxes, including sales tax and property tax.Ensures compliance with accounting standards and regulatory requirements.

• Financial reporting.
• Budget management.
• Payroll processing.
• Expense tracking.
• Financial auditing.